Returns and Refunds

You have a right of withdrawal and a right of return for purchases made on our website within 14 days of receipt of the goods. After this period of 14 days, the bottles can no longer be returned.

The right of return applies only to unopened bottles.

If you wish to exercise your right of withdrawal and return unopened bottles, please send us an e-mail to: before the expiration of the withdrawal period to inform us of your decision to exercise your right of withdrawal.

Please return the goods, well packaged, to the following address

Viaphyt B.V. C/O Luxroutage S.A.Bâtiment Ilex, 11 Rue Paul Rischard – 5324 Contern Luxembourg.

Please include the order number in the package so that we can assign the return, and send us the tracking number of the package to so that we can track the return.

Once we have received the package and found that the bottles are in good condition and unopened, we will proceed with the refund of your order to the account with which you paid for the goods. Please note that this refund is only for the merchandise, we will deduct the shipping cost, also for orders that benefit from free shipping.

If you have any questions about our return policy, please contact us by e-mail: